FSM introduces AI-powered chatbot for seamless customer experience
Introduction: Computer programs called chatbots are made to mimic conversations with real users. In the area of field service management in particular, they are becoming more common as a means of offering customer care and assistance (FSM). The way businesses manage their field service operations has been completely transformed by the usage of AI-powered chatbots in FSM software. Benefits of Chatbots with AI in FSM 1. Availability 24 hours a day, 7 days a week: One of the most significant benefits of AI-powered chatbots is their availability 24 hours a day, seven days a week. Customers and field technicians can receive support and answers to their questions from chatbots at any time, rather than having to wait for a human representative to become available. 2. Increased Customer Satisfaction: Chatbots can provide customers with quick, accurate, and personalized responses, enhancing their overall experience. Chatbots can understand the context of a customer's request a...