FieldWeb | FSM | Field Service Management Software

Field force automation software supports field service businesses to manage and optimize the business activities performed by field-based workers. Companies originally use the field service management (FSM) software that requires on-site equipment deployment and maintenance, cleaning, repairs, and the like. In addition, utility companies and service-oriented businesses that deliver, repair, or clean at a customer's location also leverage FSM software. Managers and supervisors prefer to use field service management software to allocate workers to field tasks and monitor their performance. Field workers use it to find information about their tasks, report on their work, and optimize the time and resources allocated for each job. Field service management software usually integrates with GPS for location tracking and customer relationship management (CRM) to find customer information. FieldWeb is a SaaS platform, easy to use on computers and mobile. FieldWeb allows you to improve th...

In today’s fast-paced field service industry, all the things move around how quickly technicians, dispatchers, fieldworkers, and other team members can get the job done, and get it done right. Now, in light of the COVID-19 pandemic, field service teams also are expected to seek out innovative ways to safeguard both customers’ and technicians’ health and wellbeing, as well.   It comes as no surprise, then, that the main technologies currently reshaping the sector service landscape are designed specifically to realize those goals, with the added benefits of improving performance, reducing costs, personalizing service, and promoting safety.   Field service automation is one such technology that is proving to be of support all this while.     Field service automation — more commonly mentioned as field service management — refers to the collective processes, policies, and procedures that field service organizations use to manage resources. The “automation” part of field ...