How can field service software with GPS increase customer satisfaction?
How can field service software with GPS increase customer satisfaction? As a field service company, it's always essential to improve customer service. Ensuring repeat business becomes far more likely when you create and maintain strong customer relationships. Your field workers can ensure your customers are happy with field service software in place. For customers, waiting on late technicians can make or break their readiness to hire your company in the future. When asked how late is too late in a recent industry survey, 67 percent of customers responded that they would not call back that company if a tech didn't show up after an hour or more. A field service software with GPS-enabled capabilities can help your business provide a better service to your customer by increasing transparency and enhancing communication. Moreover, businesses using GPS-enabled field service software find it a "win-win" because it improves customer satisfaction while also helping them cond...