Field Service Management Software for Medical Equipment Industry

 In today’s world, the sale is only a tiny portion of the revenue you drive from your customer. It’s all about the service you provide, the field service management software for the medical equipment industry, along building an ongoing customer relationship with multiple sources of revenue. But medical device manufacturers make complex products that they can not fix with just a phone call. Managing technicians in the field across disconnected processes can create a fragmented customer experience, leading to low customer satisfaction and, eventually, to lost customers. Minor errors can make service performance plummet — and costs skyrocket. It is why field service matters more today than ever before.

Challenges faced by the Field Service Management Software for Medical Equipment Industry

Field Technicians are at the operational centre of every Medical Devices manufacturer: From installing & maintaining costly equipment to inspecting & repairing devices where incidents have been reported. Medical Device manufacturers have to solve questions like the following every day:

• Is the inventory insufficient? Are all the required parts in stock and assigned to the field worker?

• Has the repair been conducted correctly? Is the customer satisfied by our service? 

• Can we efficiently schedule and dispatch Field Technicians with the right qualifications to carry out the required work?

• How can the fieldworker reach the customer’s location at the right time? Can his daily expenses and income be monitored? 

• How can the income, expenses, and daily reporting activities be consolidated into a single reporting application?

How is Field Service helpful for the healthcare industry?

FieldWeb Field Service Management Software for Medical Equipment Industry is the performance boost it gives your teams by gathering all the crucial information on your business in one system. All customers, all visits, each case of complex medical equipment usage, a profile for each of your field service specialists with their experience and skillset – all this information is a few clicks away from you. And when it set’s that accessible – you can use it while managing schedules, planning check-ups and house calls, reviewing your employees’ performance, and many more.

Workflow Standardization

Field Service Management for healthcare companies standardizes the workflows in business companies. When Field Service Management Software for Medical Equipment Industry is used to manage work orders, scheduling, dispatching, and work documentation, healthcare companies can keep better records while making the most of their medical equipment. 

Paperless Processes 

Some manual business processes like:

•  management of income and expenses, 
• creation of the enquiry of customers 
• checking the status of assigned and completed tasks 

You can avoid creating paper trails that often make these processes cumbersome for the employees. Thankfully, FieldWeb’s FSM software for healthcare completely eradicates the dependence on paper, which often leads to duplicate entries and data loss in some cases. 

With the right kind of FSM software for healthcare, data no longer needs to be collected, calculated, and stored manually, so the process becomes paperless. Valuable information is better managed as a result. 

Scheduling 

Proper scheduling is another benefit that medical/healthcare companies can derive from field service management. FSM software for the medical industry offers:

•  Advanced scheduling that helps manage patients’ appointments and maintain healthcare equipment. 
• Minimizes the duplication of tasks 
• Ensures that the right personnel and tools are available when and where needed. 

Deploying the right kind of Field Service Management for healthcare companies will improve appointment compliance and facilitate increased productivity and the efficiency of healthcare professionals.

In summary, FSM software enables healthcare companies to execute their business processes better. One of the best FSM software suites available for healthcare companies is FieldWeb’s Field Service Management which adds a ton of value where and when it is deployed. Ready to learn more? Download FieldWeb today!