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Showing posts from February, 2023

What is a Channel Partner Program and its Advantages

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  While developing a channel partner programme takes time and effort, the results can be beneficial to all parties. As a result, 57% of businesses say they use partnerships to bring in new customers. Not all strategic alliances, however, are successful. To create, maintain, and nurture channel connections, a proactive approach is required. When executed properly, these strategic alliances have the potential to produce significant results. Advantages of Channel Partners According to McKinsey & Company, by 2025, an ecosystem of cross-industry partners working together to solve customer problems will account for one-third of all sales. These channel alliances could be very beneficial in terms of increasing sales. The advantages of channel partnerships are as follows: 1. Producing More Quality Leads 2. Utilizing Partnerships To Draw In New Customers 3. The Rate Of Conversions Rising 4. Lowering The Cost Of Customer Acquisition 5. Partnering To Increase The Reach Of Your Marketing 6...

How can field service software with GPS increase customer satisfaction?

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  How can field service software with GPS increase customer satisfaction? As a field service company, it's always essential to improve customer service. Ensuring repeat business becomes far more likely when you create and maintain strong customer relationships. Your field workers can ensure your customers are happy with field service software in place. For customers, waiting on late technicians can make or break their readiness to hire your company in the future. When asked how late is too late in a recent industry survey, 67 percent of customers responded that they would not call back that company if a tech didn't show up after an hour or more. A field service software with GPS-enabled capabilities can help your business provide a better service to your customer by increasing transparency and enhancing communication. Moreover, businesses using GPS-enabled field service software find it a "win-win" because it improves customer satisfaction while also helping them cond...

SMBs Expense Management Using FSM

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  Small and medium-sized businesses (SMBs) can use Field Service Management (FSM) software to streamline their expense management processes. FSM software can track field service expenses such as fuel costs, travel expenses, and employee wages in real-time, allowing for better budget tracking and control. It also facilitates the electronic submission of expense reports, making the reimbursement process quicker and more efficient. With FSM, SMBs can set budgets and receive alerts when expenses exceed the allotted amount, helping to avoid overspending. The software also provides detailed reports on spending patterns, enabling SMBs to identify cost savings opportunities. Overall, using FSM can help SMBs better manage their expenses, increase efficiency, and make informed decisions to improve their bottom line. Managing expenses before FSM: Before the existence of FSM, SMBs had to rely on manual methods to keep track of expenses and invoices, which was time-consuming and prone to errors...

List of some best FSM softwares for SMBs in India and how to choose between them.

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  Field Service Management software is a type of software that helps organizations manage their field service operations effectively. The software helps organizations to manage tasks such as scheduling, dispatching, invoicing, and billing, among others. It also helps organizations to keep track of the field workforce and their work status. In this blog, we will discuss the four most popular Field Service Management software available in the market: Lystloc, Unolo, Field Proxy, and FieldWeb. We will also compare the features and pricing of these software and help you choose the best one for your organisation. Lystloc Lystloc is a cloud-based Field Service Management software that helps organizations manage their field service operations. It helps organizations to schedule and dispatch field technicians, manage invoicing, and keep track of field workforce. The programme has a user-friendly interface and is simple to use. Lystloc is an ideal solution for small and medium-sized organiz...

Field Service Management Software with CRM capabilities

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  Introduction Field Service Management (FSM) software has come a long way since its inception, and with the integration of Customer Relationship Management (CRM) capabilities, the software has become an even more valuable tool for businesses. FSM software with CRM capabilities offers a comprehensive solution to businesses in various industries, such as construction, maintenance, and repair, to manage their field operations and customer interactions efficiently. Benefits of FSM Software with CRM Capabilities 1. Improved Customer Experience  One of the biggest benefits of FSM software with CRM capabilities is the improvement of customer engagement. By integrating customer data into the FSM system, companies can access relevant customer information, such as service history, customer preferences, and contact details, which can help to improve communication and service delivery. As a result, customer satisfaction and loyalty improve. 2. Streamlined Operation  FSM software wit...

Optimising Inventory Management for Field Service Businesses: The Role of FSM and Key Performance Indicators

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  Introduction: Plumbing, HVAC, pest control and electrical services, for example, rely heavily on inventory to complete their tasks. These businesses cannot complete their work or meet the needs of their customers unless they have the proper parts and materials. As a result, effective inventory management is critical for ensuring that field service businesses can operate efficiently and meet customer demands. In this blog post, we will discuss the importance of inventory management for field service businesses, the benefits of effective inventory management, and some best practices for inventory management. What is Inventory Management? Inventory management  is the process of monitoring, controlling, and optimising the inventory of a business. This includes inventory ordering, storage, and tracking, as well as inventory data analysis to inform decision-making.Inventory management is critical for all types of businesses because it allows them to control costs, improve efficien...