How can field service software with GPS increase customer satisfaction?

 

    How can field service software with GPS increase customer satisfaction?


    increase customer satisfaction

    As a field service company, it's always essential to improve customer service. Ensuring repeat business becomes far more likely when you create and maintain strong customer relationships.

    Your field workers can ensure your customers are happy with field service software in place. For customers, waiting on late technicians can make or break their readiness to hire your company in the future. When asked how late is too late in a recent industry survey, 67 percent of customers responded that they would not call back that company if a tech didn't show up after an hour or more.

    A field service software with GPS-enabled capabilities can help your business provide a better service to your customer by increasing transparency and enhancing communication. Moreover, businesses using GPS-enabled field service software find it a "win-win" because it improves customer satisfaction while also helping them conduct business more efficiently.

    Below, we'll discuss some of the best ways GPS-enabled field service software can help your company deliver superior customer service.


    Easy optimization of Route


    It can be a challenge to track the many aspects of your business' field operations. However, with your field service software, you can know when the technician will arrive and give the customer a call if the technician is late. It improves punctuality considerably.

    Additionally, with GPS tracking on your field service software, dispatching and mapping capabilities enable you to better monitor workers in the field. It allows you to update jobs based on technician availability.

    Real-Time Visibility and Route Optimization


    Along with reducing drive times and establishing more exact arrival windows, field service companies can also utilize GPS-enabled field service software to map out the most effective daily routes. Your team will then be able to schedule routes for technicians based on the job location within the region or zone where they are assigned to operate.

    For example, if a worker has four jobs to complete in a day, the jobs can be based on the most efficient routes. With the schedule in your software, the system can then account for typical traffic patterns to help prevent technicians from sitting through unreasonable amounts of traffic while trying to get to their first job. It can help maximize the number of jobs completed in your team's workday.

    Reduced Fuel Cost


    With GPS field service software, you can minimize the number of miles your technicians have to drive. With your software, you will assign costs to jobs more accurately based on the travel time. For example, after you get a month or two of service calls, you may start to see natural groups form.

    Based on these clusters, you can establish zone billing to reduce trip charges for the customers nearby and higher costs for the jobs that will require more travel per billable hour. Moreover, your technicians may be able to cover multiple work orders in a single trip if you connect their single-trip job sites into a compound route. It works very well when you know you'll have numerous non-emergency work orders in the same region.

    Every business feels pressure to reduce its carbon footprint and adopt "green" business practices. Reducing fuel costs and increasing travel efficiency won't just help your company become more profitable and deliver better customer service. It can also be used as a sustainable selling point to your customers. With the ability to track your technicians, you can put green practices into place and improve your bottom line while helping to improve the environment. It won't go unnoticed by your customers.

    GPS-enabled field service software gives you unpaired insight into how your field workers are dispatched. It will help you know which routes are taken and whether or not fuel-wasting behaviors are taking place.


    GPS field worker Tracking with FieldWeb


    Real time traking with fieldweb -fsm

    WithFieldWeb's GPS tracking functionality, you can know exactly where your technicians are at any time of the day. Route Optimization helps dispatchers determine the most direct and efficient route from point.

    A to point B, saving gas and time. Every extra mile traveled by technicians translates into more costs for your business. GPS tracking provides savings and efficiency opportunities on multiple levels.

    Reducing service call wait times is crucial for field service companies to improve customer satisfaction. When you have real-time visibility into your field technicians, you can confirm your worker was there, prove that service was delivered, control unauthorized vehicle use and eliminate call check-ins–and that's just the beginning.

    This blog emphasizes only a few ways that field service software GPS tracking can help your company improve customer service and its bottom line. To find out more, visit our features page, start a free trial, or request a demo to see the power of FieldWeb first-hand.

    Download FieldWeb Now!

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